What is digital accessibility?

Everyone should be able to easily use and consult the information on a website or an app, in particular people with disabilities and/or using assistive software or specialised equipment (blind, partially sighted or otherwise disabled people).

Digital accessibility implies a set of rules and good practices covering the functional, graphic, technical and editorial aspects.

An accessible website makes it possible, for instance, to:

  • customise the display using the operating system and/or browser (making characters larger or smaller, using a different font or colour, turning off animations, etc.);
  • browse using assistive technologies such as speech synthesis or a Braille display;
  • browse using just a keyboard, switches or a touchscreen, without a mouse;
  • consult videos and audio content with the help of subtitles and/or transcriptions.

Policy on accessibility

The INFPC takes particular care over the accessibility of its website.

It is committed to a process of observing the General Framework for Improving Accessibility (Référentiel Général d'Amélioration de l'Accessibilité - RGAA).

To achieve the best possible result, accessibility is taken into account by everyone involved in the design and development of the website.

They are also accompanied by a number of experts, mainly for auditing, arbitration and checking corrections throughout the design and development stage.

Accessibility statement

The INFPC is committed to making its website accessible, in accordance with the Law of 28 May 2019 on the accessibility of the websites and mobile applications of public-sector bodies.

Compliance status

The INFPC's website is only partially compliant with European Standard EN 301 549 and RGAA version 4.1 which implements it, because of the cases of non-compliance listed below.

Test results

The audit of compliance with version 4.1 of the RGAA carried out between April and June 2022 by the company Ideance showed that, for the sample studied:

  • the overall rate of compliance was 91.8% (obtained by dividing the number of compliant criteria by the total number of criteria)
  • the average rate of compliance was 95.4% (obtained by taking the average of the rates of compliance for each page)

Non-accessible content


List of non-compliant criteria:

  • The table of contents is not structured appropriately for mobile browsing (criterion 9.2).
  • The links 'Useful links', 'Legal references' and 'Share' should be structured in list form (affecting criterion 9.3).
  • In the absence of a background image, some text elements may be hidden and inaccessible to users customising the display (affecting criterion 10.5).
  • Some of the content on the homepage in German and Luxembourgish creates a horizontal scroll bar on screens 320px wide or less (affecting criterion 10.11).
  • The source code generated on the 'Media Center' page of the website contains W3C-standard errors caused by tag nesting. These elements have been tested, and do, however, not cause any blockages for users (affecting criterion 8.3).

Disproportionate burden

  • The PDF documents available on the website do not meet the standard EN 301 549 V2.1.2; their size makes it difficult to take full account of the accessibility requirements.

Content outside of the scope of the Law of 28 May 2019

  • Videos produced and posted by the INFPC before 23 September 2020.

Further remarks

The following external element present on the website has not been analysed as part of this initial audit of compliance with the RGAA:

  • The 'Cookiebot' cookie management function.

The INFPC is nevertheless aware that this external element may contain accessibility defects.

In the very near future, therefore, the INFPC will be looking into the possibilities of corrective action. Depending on the results of this, the element will be corrected or replaced and audited again so that it can be included in the results of the audit.

Preparation of this accessibility statement

This statement was drawn up on 2 June 2022.

The information included in this statement is accurate and based on an actual assessment of the compliance of this website with the requirements laid down in version 4.1 of the RGAA, as carried out by a third party, namely Ideance.

Technologies used for creating the website

  • HTML5
  • SVG
  • ARIA
  • CSS
  • JavaScript

Test environment

The tests were carried out using the following combinations of web browser and screen reader:

  • Firefox 98.0.2 and NVDA 2021.3.5
  • Firefox 98.0.2 and JAWS 2021
  • Safari and et VoiceOver (macOS 12.3.1)
  • Safari and VoiceOver (iOS 15.4.1)

Tools for assessing accessibility

  • Colour Contrast Analyser
  • Contrast Finder
  • Firefox development tools
  • Web Developer (Firefox extension)

Pages of the website checked for compliance

Action plan

The INFPC is committed to correcting a large part of the criteria that are currently non-compliant during the remainder of 2022.

Work is already in hand and a second audit has been scheduled.

Feedback and contact

If you notice a lack of accessibility, please send an e-mail to us at accessibilite@infpc.lu, describing your problem and the relevant page. We promise to get back to you by e-mail within one month.

To remedy the problem sustainably and as far as this is reasonable, preference will be given to correcting it online.

If this is not possible, the information you require will be provided in your preferred accessible format:

  • in writing, in a document or e-mail;
  • verbally, face-to-face or by phone.

Enforcement procedure

In the event of an unsatisfactory response, you have the option of informing the Information and Press Service, which is in charge of the verification of accessibility, via its online contact form, or the Ombudsman, mediator of the Grand Duchy of Luxembourg.

This statement is based on the document template defined in implementing decision (EU) 2018/1523. The template is © European Union, 1998-2020 and is available under a Creative Commons Attribution 4.0 International license.